Foundation Examination – ITIL (2012 Onwards): BH0-012 Exam BH0-012 Questions & Answers Exam Code: BH0-012 Exam Name: Foundation Examination – ITIL (2012 Onwards) Updated: February 14, 2012 Q & A: 52 Q&As 1.Which one of the following is the BEST description of a service level agreement (SLA)? A. The part of a contract that specifies the responsibilities of each party…